SHIPPING & RETURNS

Shipping

We aim to deliver your order as quickly as possible.

  • Orders are processed within 1–2 business days
  • Delivery time depends on your location
  • Shipping costs are calculated at checkout

Free shipping on orders over €100 (NL & BE)

RETURNS

14-DAY RETURN WINDOW

We hope you love your BONSJANS pieces — but if not, you’re welcome to return your order within 14 days of delivery.

To request a return, please email us at info@bonsjansbachwear.com within 14 days of receiving your order. Your return must also be shipped within this 14-day period.

Please note: Both the return request and shipment of the returned item must take place within 14 days of delivery. Returns requested or shipped after this period cannot be accepted.

RETURN CONDITIONS

  • Items must be unused, unworn, and in original condition
  • All tags, hygiene stickers, and packaging must be intact
  • For hygiene reasons, returns without the hygiene sticker will not be accepted

RETURN SHIPPING

Return shipping costs are the responsibility of the customer.

  • You can choose your own carrier
  • We recommend using a trackable shipping method
  • We are not responsible for lost or damaged returns

INTERNATIONAL RETURNS

For international orders:

  • Return shipping costs are the customer’s responsibility
  • Any customs duties, taxes, or fees are also the customer’s responsibility
  • We are not responsible for customs delays

REFUNDS

Once we receive and inspect your return:

  • You will be notified via email
  • If approved, your refund will be processed to your original payment method

CONTACT

Still have questions?
Email us at info@bonsjansbeachwear.com and we’ll get back to you as soon as possible.